Terms of service

Welcome to Sanjana Bridal Jewelry. These Terms & Conditions govern your access to and use of our website and services. By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. Business Information

Sanjana Bridal Jewelry

Address:
1st Floor, Opp. to trends, rajammal nagar, anna nagar, Salem Main Road, Kallakurichi, Tamil Nadu – 606202, India

Email: support@sanjanabridaljewelry.in

Phone/WhatsApp: +91 82202 21048

Website: https://sanjanabridaljewelry.in

GSTIN: [33FIZPP0546J2ZL]

2. Definitions

Throughout these Terms:

"Company", "We", "Us", "Our" refers to Sanjana Bridal Jewelry.
"Website" refers to https://sanjanabridaljewelry.in
"Customer", "You", "Your" refers to any visitor, user, or purchaser.
"Product" refers to any item listed for sale on our website.
"Order" refers to any purchase made through our website.

3. Eligibility

By using our website, you represent that:

You are at least 18 years old or using the website under parental supervision.
You are legally capable of entering into binding contracts under Indian law.
The information provided by you is accurate and complete.

4. Product Information

We make every effort to accurately display products, descriptions, specifications, dimensions, and colors.

However:

Product colors may vary slightly due to monitor, mobile screen, lighting, and photography settings.
Measurements and weights may have minor variations.
Handmade, handcrafted, imitation, fashion, and bridal jewelry may contain slight manufacturing variations.
Such minor variations shall not be considered defects.

Images shown on the website are for representation purposes only.

5. Pricing Policy

All prices are displayed in Indian Rupees (INR).
Prices are inclusive of applicable taxes unless otherwise stated.
Shipping charges may be applied separately during checkout.
We reserve the right to modify prices without prior notice.
In case of pricing errors, we reserve the right to cancel the order and refund the payment.

6. Order Acceptance

After placing an order, customers will receive an order confirmation.

However, order confirmation does not guarantee order acceptance.

We reserve the right to:

Accept or reject any order.
Limit quantities purchased.
Cancel orders due to inventory shortages.
Cancel orders suspected of fraudulent activity.
Cancel orders with incorrect pricing.

If an order is cancelled after payment, a refund will be processed according to our Refund Policy.

7. Payment Terms

We accept payments through authorized payment gateways including:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets
EMI options (if available)

All payment transactions are securely processed through third-party payment providers.

We do not store customers' payment card information.

8. Shipping & Delivery

Delivery timelines provided on the website are estimates only.

Sanjana Bridal Jewelry shall not be liable for delays caused by:

Courier partner issues
Weather conditions
Public holidays
Government restrictions
Natural disasters
Incorrect shipping information provided by customers

Risk of loss and ownership transfers to the customer upon successful delivery.

9. Customer Responsibilities

Customers are responsible for:

Providing accurate billing and shipping information.
Providing a valid mobile number and email address.
Ensuring someone is available to receive the delivery.
Carefully inspecting the package upon delivery.

Failure to provide accurate information may result in delays or failed deliveries.

10. Mandatory Unboxing Video Policy

For any damaged, missing, defective, tampered, incorrect, or incomplete product claim, customers must provide:

A Continuous Unboxing Video

The video must:

✓ Begin before opening the parcel.

✓ Clearly show the shipping label.

✓ Show all sides of the package.

✓ Capture the complete unpacking process.

✓ Show the product received.

✓ Be recorded without cuts, edits, pauses, or interruptions.

Claims Without Video

Claims submitted without a valid unedited unboxing video will be automatically rejected.

Photos alone are not sufficient evidence.

This policy protects both customers and the company from fraudulent claims.

11. Return Policy

Returns are accepted only under the following circumstances:

Wrong product delivered.
Product received in damaged condition.
Product missing from package.

Return Request Timeline

Customers must notify us within 5 calendar days of delivery.

Requests received after 5 days will not be accepted.

Return Approval

All return requests are subject to verification and approval.

The company reserves sole discretion to approve or reject return requests.

12. Non-Returnable Products

The following products are not eligible for return:

Products returned after 5 days.
Products without an unboxing video.
Products showing signs of use.
Products damaged by customer handling.
Products returned without original packaging.
Products with missing tags or accessories.
Products purchased during clearance or special sale events (unless damaged upon delivery).
Change-of-mind purchases.
Color variation due to screen settings.

13. Refund Policy

Refunds will only be processed after:

Return request approval.
Receipt of returned product.
Inspection and verification.
Validation of supporting evidence.

Approved refunds will be processed through the original payment method.

Refund processing may take:

5–10 Business Days

depending on banks and payment providers.

14. Cancellation Policy

Orders may be cancelled before shipment.

Once an order has been shipped:

Cancellation requests cannot be accepted.
Customers must follow the Return Policy after delivery if eligible.

15. Intellectual Property Rights

All website content including:

Logos
Product Images
Product Descriptions
Videos
Graphics
Designs
Website Layout
Branding Materials

are the exclusive property of Sanjana Bridal Jewelry.

Unauthorized copying, reproduction, modification, distribution, or commercial use is strictly prohibited.

Legal action may be taken against violations.

16. Promotional Offers & Coupons

The company may offer promotional discounts, coupons, and offers from time to time.

We reserve the right to:

Modify offers without notice.
Cancel offers at any time.
Reject misuse of promotional codes.
Cancel fraudulent orders using coupons.

Offers cannot be exchanged for cash.

17. User Conduct

Users agree not to:

Violate any laws.
Submit false information.
Attempt unauthorized access.
Interfere with website operations.
Upload harmful software or malware.
Engage in fraudulent transactions.

Violation may result in account suspension and legal action.

18. Limitation of Liability

To the maximum extent permitted by law, Sanjana Bridal Jewelry shall not be liable for:

Indirect damages
Consequential damages
Loss of profits
Loss of business opportunities
Data loss
Delayed deliveries caused by third parties

Our total liability shall not exceed the value of the purchased product.

19. Force Majeure

We shall not be held liable for delays or failures caused by circumstances beyond our reasonable control including:

Natural disasters
Floods
Earthquakes
Fire
Pandemic
Government restrictions
Transportation disruptions
Internet outages

20. Privacy

Customer information is collected and processed according to our Privacy Policy.

By using our website, you consent to such collection and use.

21. Amendments

Sanjana Bridal Jewelry reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review these Terms periodically.

22. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted under the laws of India.

Any disputes arising from the use of this website or purchase of products shall be subject exclusively to the jurisdiction of the competent courts located in Kallakurichi, Tamil Nadu, India.

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