Refund policy

At Sanjana Bridal Jewelry, customer satisfaction is important to us. We take utmost care in packaging and delivering our products. Please read our Return & Refund Policy carefully before making a purchase.

Return Eligibility

We accept returns only in the following cases:

✅ Damaged product received

✅ Incorrect product delivered

✅ Missing item(s) in the package

To be eligible for a return, customers must notify us within 5 calendar days from the date of delivery.

No return requests will be accepted after 5 days from delivery.

Mandatory Unboxing Video Requirement

To protect both customers and our business from fraudulent claims, a complete unboxing video is mandatory for all return, replacement, and refund requests.

The video must:

  • Start before opening the package.
  • Clearly show the shipping label and package condition.
  • Capture the entire unpacking process.
  • Show the received product clearly.
  • Be continuous and unedited.
  • Contain no cuts, pauses, edits, or interruptions.

Important

❌ Claims without an unboxing video will not be accepted.

❌ Photos alone are not considered sufficient proof.

❌ Edited or incomplete videos will not be eligible for return or refund processing.

Return Conditions

To qualify for a return:

  • The product must be unused and in its original condition.
  • Original packaging, tags, accessories, and invoices must be retained.
  • The product must not show signs of wear, damage, or misuse caused after delivery.
  • Return requests must be approved by our support team before shipping the product back.

Non-Returnable Items

The following are not eligible for return:

  • Return requests submitted after 5 days of delivery.
  • Products without a valid unboxing video.
  • Used or worn products.
  • Products damaged due to customer mishandling.
  • Products returned without original packaging.
  • Products with missing tags or accessories.
  • Products purchased during clearance or special sale offers (unless received damaged).
  • Change-of-mind purchases.
  • Color variations caused by screen settings, photography, or lighting differences.

Return Process

Step 1

Contact our customer support team within 5 days of delivery.

Step 2

Provide:

  • Order Number
  • Customer Name
  • Contact Number
  • Product Images
  • Complete Uncut Unboxing Video

Step 3

Our team will review the request within 2–5 business days.

Step 4

If approved, return instructions will be shared.

Refund Policy

Refunds are processed only after:

  • Return approval by our support team.
  • Receipt of the returned product (if applicable).
  • Successful inspection and verification of the claim.

Refund Method

Approved refunds will be credited through the original payment method used during purchase.

Refunds may be processed via:

  • UPI
  • Credit Card
  • Debit Card
  • Net Banking
  • Wallet
  • Other original payment methods

Refund Processing Time

Once approved, refunds are generally processed within:

5–10 Business Days

The actual credit timeline may vary depending on banks, payment gateways, and financial institutions.

Replacement Policy

Where possible, we may offer a replacement instead of a refund for:

  • Damaged products
  • Incorrect products received

Replacement eligibility is subject to stock availability.

If a replacement is unavailable, a refund will be processed.

Order Cancellation

Orders may be cancelled only before shipment.

Once an order has been dispatched, cancellation requests cannot be accepted.

Customers may only request a return if the order qualifies under this Return & Refund Policy.

Shipping Charges

  • Original shipping charges (if any) are non-refundable.
  • Return shipping charges may be borne by the customer unless the return is due to a verified error on our part.

Right to Reject Claims

Sanjana Bridal Jewelry reserves the right to reject any return, replacement, or refund request if:

  • Policy conditions are not met.
  • The unboxing video is missing, edited, or incomplete.
  • The product has been used or altered.
  • False, misleading, or fraudulent claims are identified.

Contact Us

Sanjana Bridal Jewelry

 Sanjana Bridal Jewelry

1st Floor, Opp. to trends,

rajammal nagar, anna nagar, Salem Main Road,

Kallakurichi, Tamil Nadu – 606202, India

📞 Phone/WhatsApp: +91 82202 21048

📧 Email: support@sanjanabridaljewelry.in

🌐 Website: https://sanjanabridaljewelry.in

Business Hours:
Monday to Saturday | 10:00 AM – 6:00 PM IST