Refund policy
At Sanjana Bridal Jewelry, customer satisfaction is our priority. Every order is carefully inspected, packed, and shipped to ensure it reaches you in excellent condition. Please read our Return & Refund Policy before placing your order.
1. 7-Day Return Policy
We accept return requests only within 7 calendar days from the date your order is delivered.
Returns are accepted only in the following situations:
- Damaged product received
- Incorrect product delivered
- Missing item(s) in the package
Return requests made after 7 days from delivery will not be accepted.
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2. Mandatory Unboxing Video
To ensure a fair and transparent claim process, a complete uncut unboxing video is mandatory for every return, replacement, or refund request.
The video must:
- Start before opening the package.
- Clearly show the shipping label and the sealed package.
- Capture the entire unpacking process.
- Clearly show the received product.
- Be continuous and unedited.
- Contain no cuts, pauses, edits, or interruptions.
Important:
- Claims without an unboxing video will not be accepted.
- Photos alone are not considered sufficient proof.
- Edited or incomplete videos are not eligible for return, replacement, or refund.
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3. Return Eligibility
To qualify for a return:
- The product must be unused and in its original condition.
- Original packaging, tags, accessories, and invoice must be retained.
- The product must not show signs of wear, damage, or misuse after delivery.
- The return request must be approved by our customer support team before sending the product back.
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4. Non-Returnable Items
Returns will not be accepted for:
- Requests submitted after 7 days of delivery.
- Products without a valid uncut unboxing video.
- Used or worn products.
- Products damaged due to customer mishandling.
- Products returned without original packaging.
- Products with missing tags, accessories, or invoice.
- Products purchased during clearance or special sale offers (unless received damaged or incorrect).
- Change-of-mind purchases.
- Minor colour variations caused by screen settings, photography, or lighting.
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5. Return Process
Step 1
Contact our customer support team within 7 days of receiving your order.
Step 2
Provide the following:
- Order Number
- Customer Name
- Contact Number
- Product Images
- Complete Uncut Unboxing Video
Step 3
Our team will review your request within 2–5 business days.
Step 4
If your request is approved, we will share the return instructions.
Please do not return any product without prior approval from our support team.
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6. Refund Policy
Refunds are processed only after:
- Return request approval.
- Receipt of the returned product (if applicable).
- Inspection and verification of the returned item.
Refund Method
Approved refunds will be credited to the original payment method used while placing the order, such as:
- UPI
- Credit Card
- Debit Card
- Net Banking
- Wallet
- Other original payment methods
Refund Processing Time
Once approved, refunds are generally processed within 5–10 business days.
The actual credit time may vary depending on your bank or payment provider.
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7. Replacement Policy
Where possible, we may offer a replacement instead of a refund for:
- Damaged products
- Incorrect products received
Replacement is subject to stock availability.
If a replacement is unavailable, a refund will be issued.
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8. Order Cancellation
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
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9. Shipping Charges
- Original shipping charges (if any) are non-refundable.
- Return shipping charges will be borne by the customer unless the return is due to a verified error on our part (such as receiving a damaged, incorrect, or incomplete order).
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10. Right to Reject Claims
Sanjana Bridal Jewelry reserves the right to reject any return, replacement, or refund request if:
- The policy conditions are not met.
- The required unboxing video is missing, edited, or incomplete.
- The product has been used, altered, or damaged after delivery.
- False, misleading, or fraudulent claims are identified.
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Contact Us
Sanjana Bridal Jewelry
1st Floor, Opposite Reliance Trends,
Rajammal Nagar, Anna Nagar, Salem Main Road,
Kallakurichi, Tamil Nadu – 606202, India
Phone / WhatsApp: +91 72004 31378, +91 73977 17467
Email: support@sanjanabridaljewelry.in
Website: https://sanjanabridaljewelry.in
Business Hours:
Monday to Saturday – 10:00 AM to 6:00 PM (IST)