Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Sanjana Bridal Jewelry. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

Order Processing

  • Orders are typically processed within 1–3 business days after successful payment confirmation.

  • Orders placed on Sundays, public holidays, or non-working days will be processed on the next business day.

  • During festive seasons, promotional sales, or unforeseen circumstances, processing times may be slightly longer.

Shipping Coverage

We currently ship products across India through trusted courier and logistics partners.

Estimated Delivery Time

Estimated delivery timelines are as follows:

  • Tamil Nadu: 2–5 Business Days

  • South India: 3–7 Business Days

  • Rest of India: 4–10 Business Days

Delivery timelines are estimates and may vary depending on location, courier operations, weather conditions, public holidays, and other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • Free shipping offers, if available, are subject to promotional terms and conditions.

Order Tracking

Once your order has been dispatched, tracking details will be sent to your registered mobile number, email address, or WhatsApp number.

Customers can use the tracking information provided to monitor shipment status directly with the courier partner.

Delivery Attempts

Courier partners may attempt delivery multiple times. If delivery fails due to customer unavailability, incorrect address details, or refusal to accept delivery, additional shipping charges may apply for re-delivery.

Customer Responsibility

Customers are responsible for providing accurate:

  • Full Name

  • Mobile Number

  • Delivery Address

  • PIN Code

Sanjana Bridal Jewelry shall not be responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.

Delayed Deliveries

While we strive to ensure timely delivery, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Transport disruptions

  • Courier partner issues

  • Remote serviceable locations

Such delays are beyond our control and shall not be considered grounds for cancellation, refund, or compensation.

Damaged Package Upon Delivery

If the outer package appears damaged, tampered with, or opened at the time of delivery:

  • Record a complete video before opening the parcel.

  • Take clear photographs of the package condition.

  • Contact us immediately.

For any damage, missing item, or incorrect product claims, a complete unboxing video without cuts, edits, or interruptions is mandatory.

Claims submitted without a valid unboxing video may not be eligible for return, replacement, or refund.

Order Cancellation

Orders can only be cancelled before shipment.

Once an order has been dispatched, cancellation requests cannot be accepted.

Please refer to our Return & Refund Policy for further details.

Contact Information

Sanjana Bridal Jewelry

Store Address
1st Floor, Opp. to Trends,
Rajammal Nagar, Anna Nagar, Salem Main Road,
Kallakurichi, Tamil Nadu – 606202, India

Customer Support
Phone: +91 82202 21048
WhatsApp: +91 82202 21048

Email Support
support@sanjanabridaljewelry.in

Website
https://sanjanabridaljewelry.in

Business Hours
Monday to Saturday
10:00 AM – 6:00 PM (IST)

For any shipping-related queries, please contact our customer support team during business hours.